Haven On Earth Bakery & Deli

Google Reviews (Keywords: Gluten, Celiac/Coeliac, Vegan, Dairy)

Reviewer: Izygoes
Date: 2024-08-31
Rating: 1/5
Review: * GENDER REVEAL WARNING* I have been waiting for a call from the owner but honestly I’m still so upset I feel like this needs to be seen. I have been going to this bakery since my celiac diagnosis 2 years ago. Service is usually fine but occasionally some girls will be rude. Whatever, not the point of my review. This is a long one, sorry. I had my mom order a cake through them for my gender reveal which is TOMORROW. She ordered it 2 weeks ago with SPECIFIC instructions that it needed to be made with the color obviously inside due to it being a gender reveal. Fast forward to today and she shows up to pick up and guess what? The cake needs to be remade because the color was put on the outside. My mom was told the girl who took the order didn’t write that it was for a gender reveal so they decided to put it on the outside. So they scrap off the outside color and frost it completely different than what we asked for. So my mom calls me saying the cake is now white and I freak out since I can’t eat certain frostings. It’s important to note we ordered a chocolate cake/ German chocolate (: so the cake shouldn’t be white AT ALL. She also lets me know that the baker got extremely upset and mouthy with her and blamed her to the point my mom was profusely apologizing, she was nearly in tears calling us. I called and told the first girl , “without telling me the color I would like to know what happened and what frosting is on it now”, she hands me off to the baker. I tell the baker the same thing, emphasizing twice not to tell me the color and she immediately snaps and goes “ well did you see the cake” I say “no my party is tomorrow”. I ask again what happened and add if there was confusion a call should have been made and an assumption should not have happened. She then proceeded to tell me the gender of my baby and when I said something about it all I got was a short/ annoyed “oh”. I’m crying at this point because I said several times I didn’t want to know and my party was tomorrow. She proceeds to blame absolutely everyone else in the building for this mistake. She tries to blame my mom and when I shut that down she blames everyone else and doesn’t take any accountability. She blames the front and the girl training who worked on my cake. The craziest part is when those didn’t work to win me over she breaks and goes “I’m just working under a lot of pressure”. Girl it’s your job. I don’t care you need to 1 be nice and 2 at least take accountability for not only the cake but telling me my babies gender after being told several times not to. She ends the conversation with giving me by giving me an email address and going “well say whatever you want in that email”. I’m sorry, excuse me.? My mom was upset to say the least and returned the cake. She was told I would be getting a call and go figure I have not. This is ridiculous. My weekend has been ruined and my husband and I are so upset that our first born’s gender will not be a surprise shared with our family. The fact that no one has reached out like I was told they would makes it worse. My question about the frosting was also never answered so that’s really funny to me. It was completely steamrolled over because she just had to tell me my babies gender. (:

Reviewer: L Met
Date: 2023-10-28
Rating: 5/5
Review: This gluten free bakery creates a wide selection of lovely treats that taste incredible. It is also home to Rising for the People coffee, also delicious. Be prepare for a wait, it is a very popular place and it took about 20 min to place an order because they were slammed. The guys thing was, the food and drinks came out quickly after ordering.