Straight Up Coffee and Food

Google Reviews (Keywords: Gluten, Celiac/Coeliac, Vegan, Dairy)

Reviewer: Lora Patterson
Date: 2024-09-04
Rating: 5/5
Review: Disclaimer: I am a daily customer at this cafe. Yesterday, a poor 1 star review was posted, I'd like to dispute it and provide any potential customers with some clarity of the events that transpired. This little cafe was busier than usual, and with some new staff on, doing their best to meet the customers' needs. Mistakes happen. Visiting cafes is a luxury we often forget in the western world. The 1 star reviewer did have their meal forgotten, however I was standing next to them when the issue wad raised. They immediately asked for a refund, when the new staff member offered for the meal to be sorted out, the customer again asked for a refund. The new staff member was profusely apologetic, trying their best in a very busy moment to manage the complaint, while the customer for a third time asked for a refund. My dispute with their review is that they stated that they were only offered a refund, implying that the cafe staff were uncaring in their mistake. This was not the case, the new staff member was genuinely concerned and doing their best to fix the mistake. The staff here do their best to be kind, serve people as quickly as possible, and provide excellent coffee and food. Leaving incorrect and damaging reviews to small businesses isn't kind or fair, it can cause irreparable harm to a businesses reputation and stress out already stressed customer service workers. 10/10 would recommend this cafe for being friendly, their delicious food (all gluten free!) And just because they deserve it in this modern world.

Reviewer: Linda Woodley
Date: 2024-07-26
Rating: 5/5
Review: This is absolutely the best place to have breakfast or lunch if you need gluten free. I ate here every day when I was visiting Hobart. The staff are friendly and there is a huge selection of gluten free treats, including donuts, pretzels and cheese bread. Get there early when the display case is full.

Reviewer: Krystal C
Date: 2024-03-19
Rating: 5/5
Review: After a week in rural Tas with very little choice and lots of disappointment (food-wise), my cup (and tummy) is full again 😍 Amazing food and being gf/vegan I had more choice than I knew what to do with. Thank you so much for being the best part of the last few days for me (I’ve had a rough run and being catered for makes all the difference)

Reviewer: Lisa Scully
Date: 2024-01-06
Rating: 5/5
Review: Loved this little gem! Was beyond happy to find a totally gluten free cafe in Hobart and the food was just so good! The cornbread is amazing and will be heading back for another pretzel and donut for sure.