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Google Reviews

Google Reviews (Keywords: Gluten, Celiac/Coeliac, Vegan, Dairy)

Reviewer: Rochelle Kinnee
Date: 2024-08-21
Rating: 5/5
Review: Cozy. Quaint. Warm home feeling. A perfect little shop to pick up the most fabulous ready to serve: sweet or savoury pies, cookies, breads, cakes, oh my! She helps those with allergies and restrictions and provided the most crave worthy desserts. Thank you 🙏 happiest customer. This location owner operates, bakes, and puts smiles on everyones face. You’d be suprised to learn it was dairy free if you didn’t know it!! :) The cost, 💲, is worth every bite.

Reviewer: Glenn Johnson
Date: 2024-07-22
Rating: 3/5
Review: I expected the staff of an independent place serving folks who need gluten free foods to be more friendly. Not just a one time thing. One experience came when they baked a birthday cake for us just a short time before we picked it up. On the drive home, the icing ran and cake shifted. When called, the lady suggested it was an issue with how the cake was transported. Oh well. --- Edit in response to the reply from the owner, who clearly believes in blaming the customer. I'm sorry you took my review of your business so personally. I did revise the rating as I believe you may have been overwhelmed that day. But after reading experiences of others, they have also been met by a less than friendly response. Here is constructive criticism: Please understand the cake was WARM (not refrigerated sufficiently) when we picked it up. It was not 'perfect' as you say every cake is in that condition. It had been ordered days before the pickup. No car seat is ever flat, and the cake was taken directly and carefully to the birthday party on a cold day - you obviously were busy and must have not been able to make the cake until the last minute to prepare it and it did not have enough time to cool off. I'm trying to be constructive in my review so that you can serve customers better. When that happens, I revise my reviews. You take this as an attack when we are giving you frank feedback so you can improve. Otherwise, we could just walk away and not come back and you'd never know why. We appreciate having a local place to prepare foods for those of us who cannot consume wheat gluten. Unfortunately, you don't take this feedback as a suggestion for how to improve your service -- we hope you will. We still come to your store and buy goods. You mentioned a review I wrote about a McDonald's. Obviously you are taking the time to research my reviews. I'm sorry you are taking this so personally - we all have aches and pains. I am a level 6 reviewer and the overwhelming majority of my reviews are positive because the businesses do their best - and reviews help them to keep improving. I wish you well and truly hope your health improves. I also hope your business continues to grow and meet the needs of your customers. I'll be happy to amend my review when we see you again. 🙏

Reviewer: Aria Tiki
Date: 2024-03-19
Rating: 5/5
Review: I have been avoiding gluten for many years and this was my first time in a dedicated gluten free bakery. I was overwhelmed by all the amazing looking goodies available. We were there for some bread and the shopkeeper was kind enough to put up with our questions. We thanked her for her help and also purchased some lasagna noodles. We purchased the sorghum almond bread and sourdough. The sourdough was devine and everything I remember in flavour. It also had a good texture, though it wasn't fluffy. The sorghum almond bread was a bit on the crumbly side but tasted pretty good too. We will definitely stop by again.

Reviewer: Dan Villeneuve
Date: 2023-10-21
Rating: 5/5
Review: We drove 35 minutes from Downtown Ottawa thinking we would buy a gluten free panini we saw on google maps, when we arrived we learned it they where selling them just during covid... it was a bit of a deception because they looked succulent. Despite a very dry service, it almost felt we were not welcome there... we understood the clientele is composed of very fragile people and the owner was very cautious to protect them. We bought an amazing foccacia bread and i must admit everything in the bakery looked absolutely delicious. Seems like one amazing place if you are looking for gluten free options or if you are having many alergies like I do. An Amazing place.

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Ottawa

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